Digitalization in Service: How to Fully Reap the Benefits of Remote Support

Grenzebach digital
October 15, 2020

The advantages of digitalization in machine manufacturing are crystal clear: the ability to handle ever more complex products and processes, making workflows become even more cost-efficient while high quality levels are maintained. At the end of the day, it’s all about surviving in the face of rising global competition and securing the future of the company.

Important untapped potential is also hidden in smart, digital service processes for optimized service ticket processing. Although after-sales is a crucial business area in the machine manufacturing industry, the digitalization of business-critical processes such as commissioning, servicing and maintenance is not usually high on the priority list of machine and plant manufacturers.

In this blog post, we want to explain why integrating a digital solution in remote support is definitely worthwhile for machine manufacturers. In the following, you will learn what added value you can expect and how this will have a positive impact on your competitiveness.

The implementation of digital service processes in mechanical and plant engineering is becoming increasingly important. How to benefit from smart remote support - now in our free guide!