Disruptive developments caused by Industry 4.0 have already transformed many business areas in machine and plant manufacturing. This guide will explain why you are right to optimize your service with digital remote support.
Implementing digital service processes in the machine and plant manufacturing industry is becoming increasingly important.
Traditional services no longer meet the needs of the industry due to an evolving market environment, growing competition and mounting customer expectations.
The service department has now developed into a key strategic business area for machine manufacturers, and will continue to grow in importance in the coming years.