Disruptive developments caused by Industry 4.0 have already transformed many business areas in machine and plant manufacturing. This guide will explain why you are right to optimize your service with digital remote support.
Implementing digital service processes in the machine and plant manufacturing industry is becoming increasingly important.
Traditional services no longer meet the needs of the industry due to an evolving market environment, growing competition and mounting customer expectations.
The service department has now developed into a key strategic business area for machine manufacturers, and will continue to grow in importance in the coming years.
In remote support, your agents should resolve service cases together with customers in an individual and situation-dependent manner. However, many processes do not run as seamlessly as they should.
In turn, this leads to loss of time, disproportionately high costs and a reduction in quality, as well as the associated decline in customer satisfaction.
However, by optimizing remote support with digital solutions, you can better address the following challenges.
However, before you can gain an effective competitive edge, you need to find the right innovative technology.
Ideally, this should be capable of optimizing the processes in your service department and thus make a decisive contribution to securing the future viability of the company.
Digital tools are available – either as standalone or together with other applications – as part of a comprehensive IIoT platform.